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Buyer guides

Asking to Cancel or Change a Doll Order

Contact support with the order reference and explain whether you want to change a detail or cancel the order.

Editorial diagram for Asking to Cancel or Change a Doll Order

Contact support with the order reference and explain whether you want to change a detail or cancel the order. Ask what stage the order is in and which terms apply at that stage. A cancellation request is not a confirmation that production or dispatch has stopped. Keep the written response before making any replacement order.

Catalog references

Open the product page to check the current specifications and included options. These listings illustrate what to verify when comparing a model, configuration or component.

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