Photograph the outer carton and visible damage before you move or discard the packaging. If you open it, record the packing position, the affected area and the item reference. Preserve the carton and supports until you have instructions. Send the order reference and a short timeline through the store's support channel rather than posting your label or address publicly.
Catalog references
Open the product page to check the current specifications and included options. These listings illustrate what to verify when comparing a model, configuration or component.
- Lexie · Funwest Doll · Realistic Doll · 168 cm · Silicone (DW-348CC8) · Listed height: 168 cm · Listed material: Silicone
- DW-DE1D45 · SY Doll · Realistic Doll · 162 cm · TPE · Listed height: 162 cm · Listed material: TPE
- Penny · Irontech Doll · Realistic Doll · 163 cm · Listed height: 163 cm
